BR-DGE with The Payments Shed live at MPE 2026: Why Merchants Want Control of the Stack

Our CRO, Jacob Spencer, recently joined The Payments Shed Podcast live from MPE 2026 in Berlin. In this episode, Jacob unpacks what orchestration truly means, the operational challenges of managing multiple payment service providers, and exactly why merchants want control of the stack.

Listen to the interview

Why merchants want control of the stack

Enterprise businesses frequently face complex operational infrastructure challenges as they scale. While working with multiple payment providers is necessary to secure the best acceptance rates globally, it often creates massive technical burdens and fragmented reporting. Exploring the drive for greater autonomy over payment operations, Jacob outlined three core reasons why merchants are taking back control:

• Managing PCI scope and compliance risk: Integrating multiple payment service providers often means expanding compliance risks and dealing with the cost of tokenising in multiple places. Merchants want an agnostic front end layer that handles tokenisation directly, allowing them to manage multiple partners and maintain data continuity without increasing their PCI scope.
• Optimising traffic flow and acceptance: Comparing performance across different providers is incredibly difficult when dealing with disjointed data. Merchants want an intelligent routing engine that centralises payment requests and provider responses into actionable insight. This allows them to follow the threads, understand why specific transactions fail, and route traffic to the best possible place.
• Reducing technological overhead: Every payment provider is architected differently, meaning an error code with one partner will look completely different with another. Merchants want to bypass the huge cost of building custom logic engines by leveraging pre built integrations, simplifying their payment flow into a single source of truth without losing any downstream analytics.