Privacy policy

Welcome to the BR-DGE privacy policy.

We respect your privacy and are committed to protecting your personal data. This policy tells you about your privacy rights and how the law protects you. Please read this policy carefully.

This privacy policy explains how we protect your personal data in the following circumstances:

When you visit our website at br-dge.to
When we provide you with payment orchestration services (the “Services”)
When you have other interactions with us

Introduction

This privacy policy covers following categories of individual:

Business Contact: an individual employee, consultant or agent of a business, or other commercial organisation, we engage with in relation to our business or Services

User: any person accessing our website

Important information and who we are

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy, we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

We are Comcarde Limited, trading as BR-DGE. We are a company incorporated and registered in Scotland, United Kingdom. Our company number is SC454090. Our registered office address is at 56 George Street, Edinburgh, United Kingdom, EH2 2LR.

When we refer to “BR-DGE” or “we“, “us” or “our” in this policy, we are referring to Comcarde Limited, trading as BR-DGE. We are the ‘controller’ in relation to the personal data you provide to us, which means we determine the purposes and the way in which your personal data is, or will be, processed and are responsible for it.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO using the details set out below:

Email address: info@br-dge.to

You will always have the right to lodge a complaint with a supervisory body. The relevant authority in the United Kingdom is the Information Commissioner’s Office (ICO) – www.ico.org.uk. If you do have a complaint, we would appreciate the chance to address your concerns before you approach the ICO, so please do contact us in the first instance if possible.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated in September 2025 and is reviewed at least annually.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party connections

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements and notices. When you leave our website, we encourage you to read the relevant privacy information of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed i.e. anonymized data.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Types of data	Details
Identity	– First name – Last name – Title – Employer/company details
Contact	– Address – Email address – Telephone numbers
Account	– Username – Password
Technical	– Internet protocol (IP) address – Browser type and version – Time zone setting and location – Browser plug-in types and versions – Operating system and platform – Other technology on the devices you use to access the website
Financial	– Data that may be input into a Return-on-investment (ROI) tool – Bank account and/or payment card details
Usage	– Information about how you use our website and Services
Marketing and Communications	– Your preferences in receiving marketing information from us and our third parties – Communication preferences

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data, but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data, so that it can directly or indirectly identify you, we will treat the combined data as personal data, which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including:

Direct interactions – you may provide us your identity, contact, account and financial data by filling in forms, questionnaires, or by corresponding with us via post, phone, email or otherwise. This includes personal data you provide when you:
- Contact us about or use our Services
- Create an account
- Apply for a job
- Request marketing to be sent to you
- Give us feedback or contact us.
Automated technologies or interactions – as you interact with our website, we will automatically collect technical data about your browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
Third parties or publicly available sources – we will receive personal data about you from various third parties and public sources as set out below:
- Technical data from analytics providers, such as Google
- Identity and contact data from publicly available sources such as Companies House, based in the UK

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal obligation

Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you require details about the specific legal bases we are relying on to process your personal data. The table below outlines the relevant lawful basis:

Types of data	Purpose/Activity	Lawful basis for processing including basis of legitimate interest
– Identity – Contact – Account – Usage – Financial	To provide you with our products and services.	Performance of a contract with you.
– Identity – Contact – Account – Usage – Financial – Marketing and Communications	To manage our relationship with you which will include: – Notifying you about changes to our terms or privacy policy – Asking you to leave a review or take a survey – Respond to a request for support or information	– Performance of a contract with you – Necessary to comply with a legal obligation – Necessary for our legitimate interests (to keep our records updated and to study how you use our Services)
– Identity – Contact – Account – Technical	To administer and protect our business and this website, (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	– Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) – Necessary to comply with a legal obligation
– Identity – Contact – Account – Usage – Marketing and Communications – Technical	To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Necessary for our legitimate interests (to study how business contacts, and users use our services, to develop them, to grow our business and to inform our marketing strategy)
– Technical – Usage	To use data analytics to improve our website, Services, marketing, business relationships and experiences	Necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
– Identity – Contact – Financial	To liaise with you if you are a Business Contact in relation to our business or Services	Necessary for our legitimate interest (to develop our Services and grow our business)
– Identity – Contact – Technical – Usage – Marketing and Communications	To make suggestions and recommendations to you about products or services that may be of interest to you	Necessary for our legitimate interests (to develop our Services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your identity, contact, technical and usage data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or if we provide services to you and you have not opted out of receiving that marketing.

Third-party marketing

We will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

What cookies do we use?

We have listed below all the cookies that we use. These fall into the following categories:

Strictly necessary cookies – these are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies – they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for more easily.
Functionality cookies – these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies – these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

When you visit our website, we may collect information about you using these types of cookies. If you would like further information about the individual cookies we use, and the purposes for which we use them, please contact info@br-dge.to

Important information about cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

You can always exercise your choices regarding use of cookies by changing your browser preferences.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal data with the parties listed below for the purposes outlined in the table under Purposes for which we will use your personal data.

Third party	Detail
Service providers:	This includes: – Web hosting, IT and system administration services such as Amazon Web Services (AWS) – Metrics and analytics such as Google. – Marketing services such as Hubspot and Mailchimp
Professional advisers:	This includes lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Authorities:	This includes HMRC, regulators and other authorities who require reporting of processing activities in certain circumstances. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Corporate partners:	This includes third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our specified instructions.

International transfers and data security

Some of our external third parties may, from time to time, be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

The country has been deemed to provide an adequate level of protection for personal data by the Information Commissioner’s Office. For further details, see Information Commissioner’s Office: International transfers
If we use certain service providers based outside the UK, we may use specific contracts approved by the ICO which give personal data the same protection it has in the UK, and may make changes to such specific contracts so they make sense in a UK context. For further details, see International data transfer agreement and guidance
In any other case, we will obtain your explicit consent before any transfer takes place.

The table below sets out details of the services providers we use outside of the UK and the relevant safeguards in place.

Service provider	Description of service	Location	Safeguards
Google, Inc.	Analytics	US	Standard Contractual Clauses (SCCs) with UK Addendum
HubSpot Ireland Limited	CRM and Marketing	Ireland	SCCs with UK Addendum
Amazon Web Services, Inc. (AWS)	Cloud hosting & infrastructure	Global (incl. US/EU/Australian regions)	SCCs with UK Addendum
Slack Technologies, LLC	Team communications	US	SCCs with UK Addendum
Gong	Call recording & analytics	US	SCCs with UK Addendum
Zoom Video Communications, Inc.	Video conferencing	US	SCCs with UK Addendum
Atlassian, Inc. (Jira/Confluence)	Project management & collaboration	US	SCCs with UK Addendum

Other providers: From time to time, we may also use additional service providers in categories such as marketing services, support platforms, fraud and risk management tools, and developer productivity software. Where these involve transfers outside the UK, we will always ensure appropriate safeguards are in place, consistent with UK GDPR requirements, and will update this policy if material changes occur.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the following:

The amount, nature and sensitivity of the personal data
The potential risk of harm from unauthorised use or disclosure of your personal data
The purposes for which we process your personal data
Whether we can achieve those purposes through other means
Applicable legal, regulatory, tax, accounting or other requirements

In some circumstances you can ask us to delete your data. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data – please see below:

Access to information: You have the right to request a copy of the information we hold about you. We will follow appropriate legislation and guidance provided by the ICO in terms of response times.
Ensuring accuracy of information: We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or complete information that is inaccurate or incomplete.
Right to erasure: You may have a right to erasure, which is more commonly known as the ‘right to be forgotten’. This means that in certain circumstances you can require us to delete personal information held about you.
Ability to restrict processing: You may also have the right to require us to restrict our use of your personal information in certain circumstances. This may apply, for example, where you have notified us that the information we hold about you is incorrect and you would like us to stop using such information until we have verified that it is accurate.
Right to data portability: You may have the right to receive personal data we hold about you in a format that enables you to transfer such information to another data controller (e.g. such as another service provider).
Review by an independent authority: You will always have the right to lodge a complaint with a supervisory body, including the ICO.
Preventing direct marketing: We do not sell your personal data. From time to time, we may send emails containing information about new features and other news about us. This is considered direct marketing. We will always inform you if we intend to use your personal data or if we intend to disclose your information to any third party for such purposes.
Objecting to other uses of your information: You may also have the right to object to our use of your information in other circumstances. In particular, where you have consented to our use of your personal data, you have the right to withdraw such consent at any time.

If you would like further information on how you can exercise these rights, please email us at info@br-dge.to

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one calendar month. Occasionally, it could take us longer than one calendar month if your request is particularly complex or you have made a number of requests. As part of our legal obligations, we may extend the deadline by an additional two calendar months if any of these conditions are met. In this case, we will notify you and keep you updated.